An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.

Product Highlight:

• 30 concurrent call.
• 2 PRI Interface
• Powered by Asterisk
• One year free AMC for the hardware.

Product Application Scope:

• Custom greetings support
• Multiple language voice prompts
• Custom music on hold(MOH)
• Managing voice mail via phone or WEB interface.
• T1, ISDN, Analog, and SIP/VoIP support
• Multiple codec support (G711 alaw, g729,gsm)
• Queues
• Built-in conferencing solution
• You also have the flexibility to create up to 9 levels and 9 sub-levels.

Technical Specifications:

INTERFACES:

Network Interface : 2x Ehernet 10/100 Base-RJ45

ISDN : PRI Interface (Optional)

Mobile : 4 GSM (Optional)

PROTOCOLS:

VoIP : SIP H.323. MGCP, SCCP, IAX2

ISDN : PRI DSS1 (Q931, National Variant)

Mobile : GSM 850/1800/1900 MHZ Channels

CODECS : ADPCM, G711 (A-Law & U-Law, G.723.1 (Pass through) G.726. G.729

(Through purchase of commercial license) GSM, ILBC, Linear, LPC-10 Speex

PRI Card : T1 / E1 Port with optimum PCI interface

Dimension : 2U/4U form factor chasis

Mounting : 19′ Rack

Features with Description:

astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.

• Database Interaction
• Helps to pass and Generalretrieve data from the data base.
• Multiple language support
• Music on hold
• handle high call volumes
• service customers after normal business hours
• improve customer service
• lower call center costs
• prioritize customers so urgent calls are handled quickly
• automate an outbound call campaign