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Interactive Voice Response (IVR) Systems

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Digital IVR system

1 PRI Interface, Standalone digital IVR

*ast IVR-S10 (standalone) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient

*ast IVR-S10 (standalone) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.

Product Highlight:
  • 10 concurrent call.
  • Powered by Asterisk
  • One year free AMC for the hardware.
Product Application Scope:
  • Custom greetings support
  • Multiple language voice prompts
  • Custom music on hold(MOH)
  • Managing voice mail via phone or WEB interface.
  • T1, ISDN, Analog, and SIP/VoIP support
  • Multiple codec support (G711 alaw, g729,gsm)
  • Queues
  • Built-in conferencing solution
  • You also have the flexibility to create up to 9 levels and 9 sub-levels.
Technical Specifications:
INTERFACES:

Network Interface : 2x Ehernet 10/100 Base-RJ45

ISDN : PRI Interface (Optional)

Mobile : 4 GSM (Optional)

PROTOCOLS:

VoIP : SIP H.323. MGCP, SCCP, IAX2

ISDN : PRI DSS1 (Q931, National Variant)

Mobile : GSM 850/1800/1900 MHZ Channels

CODECS : ADPCM, G711 (A-Law & U-Law, G.723.1 (Pass through) G.726. G.729

(Through purchase of commercial license) GSM, ILBC, Linear, LPC-10 Speex

PRI Card : T1 / E1 Port with optimum PCI interface

Dimension : 2U/4U form factor chasis

Mounting : 19′ Rack

Features with Description:

*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.

  • Database Interaction
  • Helps to pass and retrieve data from the data base.
  • Multiple language support
  • Music on hold
  • handle high call volumes
  • service customers after normal business hours
  • improve customer service
  • lower call center costs
  • prioritize customers so urgent calls are handled quickly
  • automate an outbound call campaign


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Digital IVR system

Key Features:

  • Custom greetings 
  • Multiple language voice prompts
  • Custom music on hold
  • Managing voice mail via phone or WEB interface.
  • Multiple codec support
  • Queues
  • Up to 9 levels and 9 sub-levels.

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